Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of jewelry are exempt from being returned. Free items won, earrings, oysters, mounted pieces - mounted with a pearl or sent without mounting cannot be returned.
Additional non-returnable items:
- Gift cards
- Scratch off cards
To complete your return, we require you to send the product back to us.
There are certain situations where no returns will be excepted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- If trackable shipping was not chosen no refund will be granted for item lost or stolen packages once shipped
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then a store credit will be processed.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: PO Box 51112 Beddington PO, Calgary Alberta T3K3V9 Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a store credit will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and he will find out about your return.
To return your product, you should mail your product to: PO Box 51112 Beddington PO, Calgary Alberta T3K3V9 Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be your responsibility.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.